t. +44 (0) 1353 722558
Updated: 15 October 2026
This privacy notice explains how Anglia Instruments Ltd uses and protects any information we collect about you when you use our website, contact us, or buy from us. Anglia Instruments Ltd is committed to ensuring that your privacy is protected. You can be assured that all information about you will only be used in accordance with this privacy statement. Anglia Instruments Ltd may change this policy from time to time by updating this page, so you should check this page for any changes.
What information do we collect about you?
We collect information about you when:
- you register on our website
- you ask for a quote for our products or services by phone, email or our website contact form
- you place an order for products or services through our website, by email or by phone
- you phone or email us for customer service or technical support
- you are one of our suppliers or other business contacts
- you subscribe to receive information from us
- we find relevant business contact details in publicly available sources, such as company websites and business directories
- website usage information is collected using cookies
We may collect the following information:
- name, job title and company name
- contact information including email address, phone number and/or mobile number
- business, billing and delivery address/addresses
- VAT number and relevant billing or payment records
- your enquiries, quotes, orders, saved baskets and correspondence
- basic website usage and device information, where cookies or similar technologies are used
What we do with the information we gather?
We use your personal data (this is called processing) to:
1. Fulfil orders, quotations and supplier arrangements
- process your order and manage your account
- provide you with a quote
- fulfil payments with suppliers and arrange deliveries or rentals
2. Follow up enquiries and quotations
- help provide a suitable solution, which may include products that better fit your requirements
3. Customer service
- contact you by email, phone or post in relation to your order, quotation, account or technical enquiry
4. Marketing
- send information about our products and services where you have agreed to receive it or where the law otherwise permits
We use information where necessary to enter into or perform a contract, meet legal obligations (including accounting and tax), or for our legitimate interests in answering enquiries, supporting customers, managing our business and promoting relevant products and services. Where consent is required, such as for certain marketing emails or cookies, we ask for it. We may need contact and delivery information to process your request or order; without it we may be unable to supply the service.
Marketing
We would like to send you information about products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
We may occasionally contact businesses that we believe could be interested in our products or services. We may obtain business contact information, including names, roles and business postal addresses, from publicly available sources such as company websites and business directories. Where this includes personal information, we may use it for relevant business marketing based on our legitimate interests, after considering the rights of those concerned. We only send marketing emails where permitted by law.
Your right to object to marketing. You can ask us to stop using your personal information for direct marketing at any time, without giving a reason, by emailing info@angliainst.co.uk. We will stop marketing to you and may keep minimal details to make sure we do not contact you again.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
Cookies are small files stored on your device. Our website may use essential cookies to operate and, where enabled, optional cookies to understand website traffic and improve the site. These may collect information about how your browser or device uses our website.
Where consent is required, you can accept or reject optional cookies using our website’s cookie settings. You can also change your cookie choices using those settings or manage cookies in your browser. Disabling some cookies may affect how the website works.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not control those websites and cannot be responsible for the protection and privacy of information you provide there. You should check the privacy notice applicable to the website in question.
Sharing your information
We do not sell your personal information. Where necessary, we may share it with service providers that help us operate our business, such as website, email and marketing service providers, payment and accounting services, suppliers, couriers and professional advisers. We may also disclose information where required by law. Some providers may process information outside the UK; where UK data protection law restricts a transfer, we use an applicable adequacy arrangement or appropriate safeguards. Please contact us if you would like more information about these safeguards.
How long we keep information
We keep information for as long as reasonably needed to deal with enquiries, provide goods or services, maintain relevant business records and meet legal requirements. Accounting and tax records are generally kept for at least six years where applicable. We keep prospective business contact details only while relevant to the purpose for which they were collected, and may retain limited details to respect requests not to be contacted again.
Controlling your personal information
You have the right to request a copy of the personal information that we hold about you. We want to make sure your information is accurate and up to date. You can ask us to correct inaccurate information, and in certain circumstances to delete it, restrict its use, receive it in a portable form, or object to processing based on our legitimate interests. Where we rely on your consent, you can withdraw it at any time.
To exercise these rights, or ask us about your personal information, please email info@angliainst.co.uk or write to us at the address below. Some rights are subject to legal conditions and exceptions.
If you have a complaint about how we handle your personal information, please contact us. We will acknowledge a data protection complaint within 30 days, look into it and let you know the outcome. You can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
How to contact us
Please contact us if you have any questions about our privacy notice or the information we hold about you:
Anglia Instruments Limited
94 Fordham Road
Soham
Ely
Cambridgeshire CB7 5AJ
UK
Tel. +44 (0) 1353 722558
Email: info@angliainst.co.uk
VAT number: 711 3454 71
Company number: 03526515